From Dr. Len’s published archive. This article reflects the context and perspective at the time of its original publication.
Dr. Len Schwartz-The Value of Equipping Your Employees to Respond to “Shopper” Inquiries
Hey, this is Dr. Len Schwartz.
What if I told you that more than 90% of company owners have not given their employees the proper training to respond to inquiries from customers?
Put another way, a potential customer contacts your office or business wanting to know more about your offers, but the individual answering the phone is ill-prepared to successfully answer their questions and persuade them to make an appointment or make a purchase right away.
Make a list of all the often asked questions by customers AND the responses you want your staff to utilize in their conversations with customers starting today.
This will bring you 10 to 20 additional patients, clients, or customers annually at no further expense.
-Dr. Len
P.S. Get 50+ more of these no-cost new client generation campaigns here
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