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Dr. Len Schwartz- The Satisfaction Guarantee

Dr. Len Schwartz- The Satisfaction Guarantee

Hey, this is Dr. Len Schwartz.

I’ve been assisting professionals, including doctors and company owners, since 1999.

At the outset of our initial conversation, they always say the same thing: “I truly care about helping my patients, clients, or customers.”

Guess what, though?

I have to be the bearer of bad news and tell them everybody says that. It doesn’t make you better/different. It makes you the same.

So how can I assist them in showing that they genuinely care?

A satisfaction guarantee is what it is called.

The satisfaction guarantee is outlined in a one-page contract that all of your new patients, clients, or customers will sign.

It will list all the things you guarantee and promise to do, as well as what you anticipate from them to ensure their contentment.

You can get the entire template here in my book called Cut The Yo-Yo.

Beginning now. Start getting your new patients, clients, or customers to sign this and see what type of favorable word of mouth they generate for you.

– Dr. Len

 

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