Dr. Len Schwartz- Training Your Staff to Answer “Shopper” Questions.
Hey, this is Dr. Len Schwartz.
Would you believe me if I told you that over 90% of all business owners have not effectively trained their staff to answer a shopper’s questions?
If someone calls your business or office and wants to learn more about your services and products, you want the person on the phone to effectively answer their questions so the prospect wants to schedule with you or buy from you ASAP.
Starting today, make a list of all of the typical shopper questions.
Once you have the questions listed, write out the answers to those questions for your staff to use when talking to a shopper.
This will add 10 to 20 new clients, customers or patients per year, and it costs you nothing.